Immense FAQ'S

Account FAQ's

Do I need an account?

In order to use Immense and to get the most out of it we require users to register for an account.

Why can't I log into my account?/Ban Reasons:

There may be multiple factors as to why you can't log in to your account such as:

  • You have forgotten your password, therefore you need to check you entered it carefully or request a reset.
  • You have recently registered for an account and not clicked on the verification email, if that's not the case check this and verify it or else you cannot log in.
  • Your account has been suspended for violating terms, any accounts that get suspended will receive an email telling them they have and how to appeal. We actively suspend accounts that violate our terms of service which provide misinformation, spread spam and are a risk to our community. If your account is deemed as suspicious we will suspend it until we can verify that isn't the case.
  • To avoid any inconvenience of an accidental ban please refrain from signing up using emails from domains that are deemed as dodgy and ensure that your account info isn't completely different as we can tell what accounts are spam if our system doesn't automatically flag them.

Do you delete my account if I am inactive?

At Immense currently we don't delete inactive accounts, however if the site grows we may have to re-evaluate the situation and our decisions will be reflected on this page.

How do I delete my account?

Currently we do not give users the option to delete their accounts by themselves this is to ensure that the community is safe from spam and bad behaviour, this may be changed in the future. However, if you want to delete your account please fill in the support form and we will happily sort it for you. Please note: once we delete your account it cannot be reversed, so be careful.

How do I obtain a blue checkmark?

A blue checkmark signifies that the person of the account is who they say they are.

The reason an account may have a blue checkmark is for the following reasons:

-They have a presence outside of this website and on other social platforms.

-They were an early user of the site and were gifted the checkmark as a thank you.

In order to get a blue checkmark today there are no specific requirements but if you have an online presence it helps, if you think you are eligible you should fill in this form.

My verification tick has been removed. Why is that?

Site admins remove verification checkmarks from accounts that:

  • Impersonate others or are a fan account
  • Take part in suspicious activity
  • Have been inactive for a prolonged period of time

Site FAQ's

I'm having issues with the site

  • We're sorry to hear this, we try to make the site the best experience it can be for everyone however, there may be little issues in places from time to time, if you have any please contact us.

I have a suggestion/want to contribute

  • If you have any suggestions, it follows the same procedure of let us know here.
  • If you want to contribute that's fantastic, we want to share things from the community so if you want to share anything then use the link above and we'll look into it.

Has your question not been covered? Let us know!

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